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Office of the Deputy Director

Constituent Services

The Constituent Services Office processes inquiries from offender families, legislative offices, and the public. Through a customer-focused approach, the office provides consistent, accurate, and timely information and direction about offenders and the department's policies, procedures, and practices. The office provides regular feedback to department administrators and others so they may remain informed about issues that generate contact from constituents.

Missouri Reentry Process

The Missouri Reentry Process, through collaboration with our state and community partners to transition offenders from incarceration, we achieve positive outcomes, such as reducing recidivism and circumventing the cycle of intergenerational crime. Every stride we make in this effort allows us to interdict victimization and make Missouri communities safer.

Restorative Justice

Restorative Justice is a victim-focused approach to criminal justice. The emphasis is on restoration; restoration of victims; restoration of the communities, and restoration of the offenders. The department's restorative justice initiatives encourage offenders to reflect on the harm caused by their criminal activity and make restoration to victims, the community and their families. Two core practices within the Restorative Justice program that help offenders reflect on their criminal activity and the harm they have caused are Impact of Crime on Victims Class (ICVC) and reparative activities; both of these practices are offered at all 20 institutions and in probation and parole offices across the state of Missouri.

Victim Services

In 1993 the department's Office of Victim Services (OVS) was established to ensure these core services and accurate information are provided on a timely basis to Missouri crime victims. The OVS is designed to enforce reparation activities by ensuring offenders are held fully accountable and victims are regularly advised of offenders' status. This office also coordinates victim notification and promotes accessibility to department proceedings, victim impact statements for inclusion in presentence investigations prepared by probation and parole officers, victim participation and representation at parole hearings, reasonable protection from offenders or others acting on behalf of offenders, notice of release from confinement or supervision and restitution for financial loss.

Women's Programs

The Department of Corrections is committed to providing gender-responsive environments to women offenders confined in the Division of Adult Institutions and under supervision of the Board of Probation and Parole. The Women's Program Manager was established to ensure accountability, reliability, and continuous improvement in meeting this commitment.

Our goal is to ensure gender responsive programs are available to female offenders that provide health, mental health, self esteem, parenting, academic education, vocational education, substance abuse and life skills assistance to enhance their opportunities for successful transition back into society. Inter-divisional collaborations, interagency collaboration and bonds with community organizations are utilized in pursuit of this goal.

The rapidly growing women offender population is challenging the corrections professional as society has emphasized the male offender population regarding programming, behavior patterns and management issues. When rehabilitating women, corrections historically used a “one size fits all” concept. Recent research, in addition to the growing realization that women do have many different needs than men, has challenged the correctional focus on how we rehabilitate offenders.

The Missouri Department of Corrections is committed to a proactive role in providing gender responsive services to the women offender population, those incarcerated as well as those under community supervision. As a result of legislation passed in 2001, a Women's Program Manager position has been established within the department to ensure accountability, reliability and continuous improvement in this area.

A Women's Issues Committee has been established to assist the Women's Program Manager in accomplishing goals set for this population. Each division of the Department of Corrections is represented to encompass all women under the umbrella of the Missouri Department of Corrections.

In an effort to guide the Women's Program Manager and the Women's Issues Committee in a strategic direction, an agency plan for female offenders has been developed. Each year a status report will be completed to show data and statistics regarding the women in the Missouri Department of Corrections.

Budget and Planning

The Budget Unit is responsible for developing, preparing and presenting the department's annual budget request. Budget staff coordinate with the department's operating divisions to determine the resources required to implement agency programs and strategies. The unit develops funding requests that accurately reflect the department's strategic planning goals and objectives. Through analysis of research data on program outcomes and population trends, the unit provides guidance on ways to use department resources more effectively and efficiently. The Budget Unit presents the budget request to the Governor's Office and then works closely with the general assembly to provide information during the appropriations process. This unit also coordinates fiscal note responses for the department.

The Federal Grants Unit is responsible for obtaining, monitoring, managing, and disbursing all federal funds obtained through grants to the department. This section pays all bills and salaries for Federal programs in which the department participates. The federal grants section prepares financial and progress reports for all department grants.

The Research and Evaluation Unit is responsible for providing research data and analysis to support the entire Department of Corrections. The unit tracks population growth of all offenders and maintains statistical data required for the evaluation of department programs and trends. The unit provides research information required to support the strategic planning process and all departmental decision-making. They analyze data and develop scenarios to respond to requests for fiscal note information. The unit also provides research and survey data to agencies within and outside state government and reviews outside re­search requests.

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