To Place An Order
MVE Fillable Order Form (Word Document)
To place an order fill out the above order form. Then do one of the following:
- Save and email the form to doc.mvecustomerservice@doc.mo.gov.
- Print and fax it to us at 573-751-9197.
When an order is placed, please include the product catalog numbers, descriptions, price, your purchase order number, and specify the date needed. We also need your telephone number and complete shipping and billing address.
Mailing Address:
Missouri Vocational Enterprises
Attn: Sales Department
P.O. Box 1898
Jefferson City, MO 65102
Order By Phone: Contact our Sales Department any business day between 8:00 a.m. and 5:00 p.m. at 1-800-392-8486 or 573-751-6663 or Fax 573-751-9197.
Missouri State Employees and Retired State Employees can fax the order form to 573-522-1751. If Missouri State Employees and Retirees have any questions, they can call 573-522-2925 or 573-522-1750.
Customer Service Fax: 573-522-5543
For Public Agencies
If under the jurisdiction of the State Division of Purchasing, use prescribed order form. Otherwise, use your standard form and forward direct. You may avoid delays by
ordering by email or fax and giving us a confirmed purchase order number.
Prices
Please be certain to check the price list carefully for the proper size and color.
Price quotations are F.O.B. destination. Due to fluctuating material costs, all catalog prices are subject to change without notice. However, no orders will be shipped at the higher price without prior approval from the customer.
Delivery
Deliveries will be made by Missouri Vocational Enterprises' trucking department. On large items and/or volume orders, assistance may be required of the customer for unloading.
MVE Product Warranty
Missouri Vocational Enterprises (MVE) will stand
behind our line of products. Our desire is to
provide our valued customers with products that will
give years of lasting service. MVE offers a limited
lifetime warranty that covers defective materials
and workmanship, damage in shipping via MVE Trucking
and assembly by MVE personnel. MVE will repair or
replace the defective product at no cost to the
customer. Shipping and handling charges may be
applied to merchandise that has been in service for
more than two years.
Our warranty does not cover damage caused by office moves, accidents, moisture, improper use, normal daily wear and tear, and other causes beyond the control of MVE.
Please contact an MVE Sales Representative to discuss your warranty questions. Be prepared to provide a product description, product defect information, and your original purchase order information. MVE will not be able to provide warranty assistance without the original purchasing document.
MVE Return and Restocking Policy
Catalog Items may be subject to a 20% restocking
charge and specially manufactured merchandise
will be subject to a 50% restocking charge. Returns
that total in excess of $3000.00 will require MVE
Administration approval. No
returns are accepted without a Merchandise Return
Authorization. Printed forms are not returnable
unless for an MVE production or material flaw.
Customer Complaints and Damaged Goods
If there is a problem with any of our products, please notify our Sales Department at 1-800-392-8486 any business day between 8:00 a.m. and 5:00 p.m. Be sure
to have your purchase order number. We will be happy to correct the problem as quickly as possible.
Payment
Shortly after receiving your goods, you will receive an invoice.
Terms of the invoice are NET 30 days. Please remit payment promptly, and be sure to include your vendor invoice number with payment.
Cancellations
Cancellations must be received by our Sales Department at least 48 hours in advance of delivery.
Late cancellations will be subject to a 10% charge. Cancellations of special order products are subject to a higher charge.
Replacement Parts
Parts for some of our products are available by special order. For process and information, contact our Sales Department at 1-800-392-8486.
Special Products and Quotes
Custom products and services are available from Missouri Vocational Enterprises. Any variations in standard products will be considered, and our decision will be based
on delivery date, quantity, specifications, etc. Delivery will be contingent upon production schedules and availability of raw materials.
Consulting Services
A Product Design Engineer is
available to visit all entities to assist in adapting MVE products to the needs of your organization. He will discuss, analyze, and design product specifications, especially for those unique and/or problem
areas.
An MVE salesperson is available to show samples and designs of current and new product items. He will discuss long-range plans, and provide suggestions/solutions to those problem areas.